Frequently asked questions
Any LLC, corporation, or sole proprietor can report customer defaults and record liens through The Credit App. If the contract was signed by a business, the debt must be reported as a business debt, unless there is a personal guarantee in the contract. You can report the debt for any individual, business, or both in which they defaulted on a signed contract for goods or services in exchange for money.
First, email support@thecreditapp.org and notify us that the debt has been paid in full. The Credit App does not handle payments, but all payments made by the debtor are confirmed with the creditor. Once the account is fully paid, we will remove the negative credit mark, as if it never happened
Email support@thecreditapp.org with a full explanation of why the debt is not owed, along with any supporting documents or photos. The review process takes 5 business days. Learn more about how can you dispute credit report inaccuracies.
As soon as you submit a New Debtor Form, our automated software takes over and sends custom, automated notices to the debtor via email and text. Here is an example of a notification:
**'Hello Mr. ****,
[Company Name] has reported a default or late payment in the amount of $965.73, which became overdue on 12/2/2019. Please pay the full balance to [Company Name] and have them email us for payment confirmation. If you wish to dispute this balance, please email support@thecreditapp.org with evidence that this debt is not owed. To prevent a negative mark from being added to your credit report after the 30-day grace period, please take the necessary actions.'
As you can see, we always instruct the debtor to negotiate and pay the creditor directly. We do not handle the collection or distribution of funds.
The Credit App is a service designed to help small business owners collect payments. We do not collect debt on your behalf; instead, we provide the tools for business owners to quickly and affordably collect late payments and defaults.
When you use a traditional debt collector or attorney, you typically pay a 30% fee of what they collect. This may seem appealing because you only pay if they collect money. However, here's what usually happens:
You're owed $10,000 from a nonpaying customer. You contact a debt collector and sign up for their 30% collection fee. The collector then calls your customer and asks, 'Will you settle for $5,000?' The debtor agrees, and the collector takes a $1,500 cut, leaving you with just $3,500. While this might be better than nothing, it's far from ideal.
With The Credit App, you pay a flat fee of $99 to accomplish the same task a debt collector would do, in the same amount of time it would take to fill out a contract with a collection agency.
For obvious reasons, we do not make our office number public. The fees we charge do not cover handling daily calls from angry debtors. All communication with debtors must be in writing. Nothing a debtor says will influence our decision to report or not report the debt—we only consider facts and evidence.
We offer a chat box and a public email at support@thecreditapp.org. If you prefer to speak with us by phone, please email your information, and we will reach out to you within one business day.
Please email support@thecreditapp.org and submit evidence of the debt not owed. This can consist of photos of incomplete work or a bank statement showing the amount being paid. The more evidence and detail you provide the better. Unlike debt collectors, The Credit App tries to be as fair as possible to all parties. We understand that a lot of companies are disorganized in their accounting practices and very few are, unfortunately, malicious. We strive to be as accurate as possible with data reporting and lien recording.